Kildare’s Irish Pub – What do we do with you?

What do we do with you? The following is a restaurant review and a “modest” rant about Kildare’s Irish Pub in Scranton, PA.

An open letter to the Dave Magrogan Restaurant Group,

They say you only get one chance to make a good impression. Saturday night (09/21/2013) your Kildare’s Irish Pub in Scranton gets an D in first impressions. Harsh? Not really considering the evening we spent there.  Last weekend was Parents Weekend for the University of Scranton.  If you are not sure about the location of your restaurant in relation to the university, they are a walking distance apart. This weekend was an excellent chance to show off to the parents and entice them to return over the next four years as their children go through their studies at the university. This coming weekend is the Parents Weekend for Marywood University. Your 3 – 4 mile distance across town should limit your exposure to these parents.

We are parents of two college students. One is a senior at Marywood and the other a junior at the University of Scranton.  We visit Scranton often and have eaten at Kildare’s and the Doc Magrogan’s Fish Market many times. And I have the credit card slips to prove it!  My expectation for Saturday night was a moderate wait since Kildare’s does not take reservations and for the service once seated to be reasonable. Not speedy, but certainly not death valley slow.

Low points of the night:

  • Girl working the front desk was clueless. People were milling around, some on the list, some not, nobody in charge. Moderate chaos would be my best description.
  • Once people were seated, nobody liked the barrel tables. Three different parties were seated there and then moved when another table opened up. We took the barrel tables as better than nothing.
  • We sat down around 8 pm. We had a party of six. We ordered three appetizers and everyone ordered an entre. The appetizers came out one at a time over the next hour. If we had each ordered an appetizer, we still might be waiting for our dinners to arrive.
  • The dinners came out at 9:30 pm.  We watched an entire half of college football between ordering and eating!
  • We had no silverware. I asked a waitress for silverware as she walked by, she smiled and said sure and never came back.
  • Our waiter returned when I walked up to the bar to ask for silverware and provided forks from the front and after walking somewhere else, he brought knives.
  • One person in our party ordered the corned beef and cabbage. The corned beef was cut incorrectly and really thick. Anyone with any experience in the restaurant business would not have cut the corned beef that way.
  • Where was the manager?  Maybe she was working in the kitchen.
  • They ran out of wings. On a Saturday night at 8 pm, out of wings, really?

 

High points of the night:

  • Other than the silverware gaffe, the waiter did a great job with what he had to work with
  • The food was hot and other than noted above, good
  • LSU won the football game

We will go back and eat there since this meal was an anomaly based on previous visits.  The other parents/patrons that may have been there for the first time? Probably not. Your loss, Coopers and the rest of the cities restaurants gain.  You only get one chance to  make a good impression.

Namaste

Family Plus!