Kildare’s Irish Pub, follow up..

In a recent blog post entitled “Kildare’s Irish Pub – What do we do with you? ” which can be found here , I wrote about a recent visit during the University of Scranton’s Parent’s Weekend.  I sent a copy of the blog to the Dave Magrogan Restaurant Group which owns and manages Kildare’s and several restaurant brands.  My goal was to inform them of our experience.  The balance of this blog is the email that I received from the new general manager at Kildare’s.

Good evening Mr. Davitt,

I hope this message finds you well. I received a copy of your blog that  was sent to Dave about your families recent visit to Scranton. I have to
say it is nothing less than embarrassing. It is truly unfortunate that  we missed the boat on so many steps of service, not only your family,
but more than likely so many others.

First off, please accept my personal apologies for the service you  received. Simply unacceptable, next allow me to thank
you for taking the  time to share the experience with us.

Your experience was unacceptable and has already been addressed with  the managers of this location as well as the entire staff, as your
direct comments will be shared with them at our daily pre-shift coaching  sessions to ensure a similar situation does not occur in the
future.  Actual guest experiences send a powerful message to our managers and  staff; they learn from it.

Thanks so much for allowing me this  opportunity.

I have just taken over as the District Manager of this location for a  few reasons, Scranton needs leadership to put it back on track and I
have the experience to help do just that. I have been in charge of the  Doc Magrogan’s Oyster house in Montage for the past year and a half and
we have built a great team up there while developing a great reputation.  We have done that because our staff knows our guests are the reason we
exist, and also will allow us to grow or fold if we fail to hold our  high standards. Finally I am from the area and have developed some great
relationships throughout the years by doing the right thing or making it  right.

Dave Magrogan and I talked and he wanted you to know that we are going to put Kildare’s back on track. I am hoping that I may get a chance to
make it right with you and your family. If you have time out of your busy schedule I am hoping you can give me a call so that I may apologize
personally. You can also send me an email if you would like to as well.
I hope to hear from you soon. Thank you in advance.

Joseph T. Kenney
General Manager
Doc Magrogan’s Oyster House
7011 Shoppe Blvd.
Montage Mountain Moosic, Pa

All powerful, all knowing post 134..

Cue the smoke, hurry, cue the smoke before that pesky dog pulls the curtain back. If the dog see me, I will have to take him/her to Dog Yoga!  I wonder if the dog enjoys the guided meditation as much as I do? Really, they do have dog yoga. I have not yet done it, but I will one day when I visit my sister in Washington State. I’m sure she has a dog that I can borrow 🙂

Crazy opening tonight. I am pretty agitated from work. Somebody moved my cheese and I am not happy. Time to move my cheese back to where it belongs. Among the transgressions of the week, my employer has asked me to move my office from where I have been for about six years to another part of the building. Upside, I will possibly get more privacy, an office with a door that closes and it gets me out of the direct support firing line. Only by being out of sight, out of mind. Downside, the room has been the company test lab for four years and it is full of ummm, stuff. When I was asked/told about moving I asked if the room was cleaned out. The answer (total bs, and I knew it) was, well – mostly. That is like my DW saying “maybe”. Lets cut to the chase, just say I don’t know or no. I looked today, filled with stuff.

The second problem is that I expected to leave behind my desk, book-case and other office furniture. I astutely asked about a new desk, same well maybe voice says, yea, we should get a new one and leave the current one where it is.  LOL.  I have to laugh. I really don’t mind, and the cheese will always be there, somewhere. But really, how about I work from home full-time and save the expense of the desk, book-case and other office furniture?  I could save the sixty ish dollars of gas and 25 dollars a week in tolls. That would be a nearly 100.00 week raise without the company spending any money at all!  Win and Win for everybody!   Never happen, bust that balloon, start moving the furniture. The reason for the change is the alleged hiring of another support person. The company is in the resume and interview phase.

I have one more short story about yesterday and the election. During the day, around 11 am, a man came up to the desk with a white plastic bag in his hand. He said hello to all four of us and asked who was the Republican poll worker at the table? I said “I am” and he handed me a sub sandwich courtesy of the Ocean County Republican Party! Ummm, how about the other three people? No sandwiches for them. They were Democrats!  And no, the Democratic Party did not come by later with sandwiches.  I felt kind of funny having a sandwich and nobody else getting one. A little while later one of my co-workers came back from visiting another district with a sandwich in his hand. One of the Republicans gave him the sandwich since they did not want it. So we we shared the sandwiches around. I would have felt funny eating it in front of them.

Politics, crazy.  Tonight you get one unrelated picture from Decenber 2010. Here is DS2 during dinner at Kildare’s in Scranton. Enjoy!



DS2 Decemebr 2010